Terms of service

Last updated: 9 September 2026

OVERVIEW

Welcome to Healthy Harmonies.

These Terms of Service ("Terms") govern your access to and use of the Healthy Harmonies website, online store, products, content and related services (collectively, the "Services").

Throughout these Terms, "Healthy Harmonies", "we", "us" and "our" refer to Healthy Harmonies.

Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and services to you.

By visiting our website, purchasing from us or otherwise using our Services, you agree to these Terms and our Privacy Policy.

If you do not agree with these Terms, please do not use our Services.

Nothing in these Terms is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or other applicable law.

1. ELIGIBILITY AND ACCOUNTS

By using our Services, you confirm that you are legally capable of entering into a binding agreement or have the permission of a parent or legal guardian where required.

If you create an account, you are responsible for:

  • providing accurate and current information;

  • keeping your login details confidential; and

  • activity conducted through your account.

Please contact us if you believe your account has been accessed without your permission.

We reserve the right to suspend or terminate accounts where we reasonably believe these Terms have been breached, fraudulent activity has occurred, or the security of our Services or customers may be at risk.

2. OUR PRODUCTS

We aim to describe and display our products as accurately as reasonably possible.

However, colours, appearance, dimensions and other visual details may vary slightly depending on your device, screen settings, photography, manufacturing variations or other factors.

Product descriptions, specifications, packaging, availability and pricing may be updated from time to time.

We reserve the right to discontinue products, introduce new products or limit quantities available for purchase.

Nothing in this section limits any rights you may have under the Australian Consumer Law.

3. WELLNESS AND PRODUCT INFORMATION

Healthy Harmonies provides products and information relating to environmental harmonisation, personal wellbeing and lifestyle.

Information provided through our website, product descriptions, educational materials, social media, emails or other communications is intended for general informational and educational purposes only.

Unless expressly stated otherwise, our products and content are not intended to diagnose, treat, cure or prevent any disease or medical condition and should not be regarded as medical advice or a substitute for advice, diagnosis or treatment from a qualified healthcare professional.

Individual experiences with wellness products may vary. Customer testimonials, reviews and personal experiences represent the experiences of the individuals concerned and do not guarantee that every customer will experience the same results.

If you have concerns about your health, symptoms, medical condition or exposure to environmental factors, you should seek advice from an appropriately qualified healthcare professional.

Nothing in this section excludes any guarantee, warranty, representation or other right that cannot lawfully be excluded under applicable consumer law.

4. ORDERS

When you submit an order through our website, you are making an offer to purchase the selected products.

An order is subject to acceptance by Healthy Harmonies. We may decline or cancel an order where reasonably necessary, including where:

  • a product is unavailable;

  • pricing or product information contains a material error;

  • payment cannot be authorised;

  • we reasonably suspect fraud or unauthorised activity;

  • delivery cannot reasonably be completed to the address supplied; or

  • the order breaches these Terms.

If we cancel an order after payment has been received, we will provide an appropriate refund for the cancelled amount.

Please review your order carefully before submitting it. Once processing or fulfilment has commenced, we may not be able to accommodate a cancellation or modification request.

Returns, refunds and exchanges are handled in accordance with our Refund Policy and your rights under applicable consumer law.

5. PRICING, GST AND PAYMENT

Prices displayed on our website are in the currency indicated on the website.

Where applicable, GST and other taxes will be calculated and displayed in accordance with the pricing information provided during your purchase and checkout.

Shipping charges and any other applicable charges will be displayed before you complete your order wherever reasonably practicable.

Prices, promotions and discounts may change from time to time. The price applicable to your purchase will generally be the price displayed when your order is submitted, subject to correction of genuine errors and applicable consumer law.

Promotional offers may be subject to separate conditions, including expiry dates, minimum purchase requirements, product exclusions or usage limits.

You agree to provide accurate and complete billing and payment information and confirm that you are authorised to use the payment method selected.

Payments are processed through Shopify and/or supported third-party payment providers.

6. SHIPPING AND DELIVERY

We aim to dispatch and deliver orders within the estimated timeframes communicated on our website.

Delivery dates and timeframes are estimates unless expressly stated otherwise.

Delays may occur because of circumstances outside our reasonable control, including carrier delays, severe weather, public holidays, customs processing, supply disruptions or other unforeseen events.

Please ensure your delivery information is complete and accurate before submitting your order.

Our shipping practices and applicable delivery charges are further described in our Shipping Policy.

Nothing in this section limits any rights or remedies available to you under applicable consumer law.

7. RETURNS, REFUNDS AND CONSUMER GUARANTEES

Returns, refunds and exchanges are subject to our Refund Policy and applicable Australian consumer law.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law where that law applies.

Depending on the circumstances, you may be entitled to a repair, replacement, refund or other remedy where a product fails to meet an applicable consumer guarantee.

Our Refund Policy does not limit any rights or remedies you may have under applicable law.

8. INTELLECTUAL PROPERTY

Unless otherwise indicated, the content available through Healthy Harmonies—including our branding, logos, product names, photographs, graphics, videos, text, website design, educational content and other materials—is owned by or licensed to Healthy Harmonies and is protected by applicable intellectual property laws.

You may access our website and content for your personal, non-commercial use.

Unless permitted by law or authorised by us in writing, you must not:

  • reproduce or republish our content;

  • commercially exploit our content;

  • modify or create derivative works from our content;

  • use our trademarks or branding without permission;

  • copy our product photography, graphics or written materials for commercial purposes; or

  • falsely suggest an association, partnership or endorsement by Healthy Harmonies.

All rights not expressly granted are reserved.

Shopify and other third-party names, logos and trademarks belong to their respective owners.

9. ACCEPTABLE USE

You must use our website and Services only for lawful purposes.

You must not:

  • use our Services for fraudulent or unlawful activity;

  • interfere with the operation or security of our website;

  • introduce viruses, malicious code or other harmful technologies;

  • attempt to gain unauthorised access to our systems or another customer's account;

  • collect personal information about other users without authorisation;

  • impersonate another person or organisation;

  • use our Services to distribute spam or malicious communications;

  • infringe our intellectual property rights or those of another party; or

  • use automated systems to access, scrape or extract content from our website in a manner that breaches applicable law, these Terms, or reasonable technical restrictions we have implemented.

We may restrict or terminate access where we reasonably believe these Terms have been breached.

10. REVIEWS, FEEDBACK AND USER CONTENT

If you voluntarily submit a review, testimonial, photograph, comment, suggestion or other content to Healthy Harmonies ("User Content"), you confirm that you have the right to provide that content.

You grant Healthy Harmonies a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish and display User Content for purposes reasonably connected with operating, improving and promoting Healthy Harmonies and our products, subject to applicable privacy and consumer laws.

We may moderate or remove User Content that we reasonably consider unlawful, misleading, offensive, defamatory, infringing or otherwise inappropriate.

You must not submit fake or misleading reviews or falsely represent your experience with our products.

Where an incentive has been provided in connection with a review or testimonial, any required disclosure should be made.

11. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to or integrations with third-party websites, applications, payment providers, social networks or other services.

Third-party services operate independently from Healthy Harmonies and may have their own terms and privacy policies.

We are not responsible for third-party websites or services that are outside our reasonable control.

Please review the relevant third party's terms and policies before using its services or providing personal information.

12. RELATIONSHIP WITH SHOPIFY

Healthy Harmonies is powered by Shopify, which enables us to provide the Services to you.

However, purchases made through our store are transactions directly between you and Healthy Harmonies.

Shopify is not the seller of Healthy Harmonies products and is not responsible for the products purchased from Healthy Harmonies or the fulfilment of your order.

Your use of Shopify-powered functionality may also be subject to terms and policies maintained by Shopify.

13. PRIVACY

Your privacy is important to us.

Our collection, use, storage and disclosure of personal information is described in our Privacy Policy.

Because our online store is hosted by Shopify, Shopify also processes certain information relating to your use of our store.

Please review our Privacy Policy for further information.

14. ERRORS AND INACCURACIES

We aim to ensure information on our website is accurate and current.

Occasionally, information may contain typographical errors, inaccuracies or omissions relating to product descriptions, availability, pricing, promotions, shipping charges or other information.

Where permitted by law, we may correct genuine errors or update inaccurate information.

If an error materially affects an order you have already submitted, we will take reasonable steps to contact you and provide an appropriate solution in accordance with applicable law.

15. AVAILABILITY OF OUR WEBSITE

We aim to keep our website and Services available and functioning correctly.

However, we do not guarantee uninterrupted or error-free access.

Our website may occasionally be unavailable because of maintenance, technical problems, updates, third-party service interruptions or circumstances beyond our reasonable control.

16. DISCLAIMER

To the maximum extent permitted by law, information provided through our website is supplied for general informational purposes.

While we aim to provide accurate and useful information, we do not guarantee that all website content will always be complete, current or error-free.

Our Services and products are subject to all guarantees, warranties and rights that cannot lawfully be excluded.

Nothing in these Terms excludes, restricts or modifies any statutory guarantee, warranty, condition, right or remedy that cannot legally be excluded or restricted.

17. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Healthy Harmonies will not be liable for indirect, incidental, special or consequential loss arising from your use of our website or Services where such liability may lawfully be excluded.

However, nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, these Terms do not exclude, restrict or modify any rights or remedies available to consumers under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.

Where our liability can lawfully be limited, it will be limited only to the extent permitted by applicable law.

18. INDEMNITY

To the extent permitted by law, you agree to indemnify Healthy Harmonies against reasonable losses, liabilities or expenses arising directly from your unlawful use of our Services, your material breach of these Terms, or your infringement of another person's rights.

This section does not require you to indemnify Healthy Harmonies for losses caused by our own negligence, unlawful conduct or breach of applicable consumer law.

19. TERMINATION

You may stop using our Services at any time.

We may suspend or terminate your access where reasonably necessary, including where you materially breach these Terms, engage in fraudulent or unlawful activity, or create a security risk to Healthy Harmonies or other users.

Any provisions that by their nature should continue after termination—including intellectual property, liability and dispute-related provisions—will continue to apply.

20. SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be interpreted or severed to the minimum extent necessary while the remaining provisions continue in effect.

21. WAIVER

If we do not immediately exercise or enforce a right under these Terms, this does not mean that we waive that right.

Any waiver must be made in accordance with applicable law.

22. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy and any other policies expressly incorporated into these Terms, constitute the agreement governing your use of our Services.

If any specific promotion, offer or service has separate terms, those additional terms will also apply to that promotion, offer or service.

23. GOVERNING LAW

These Terms are governed by the laws applicable in Queensland, Australia, subject to any mandatory laws or consumer protections that apply to you.

You and Healthy Harmonies submit to the jurisdiction of the courts of Queensland and any courts entitled to hear appeals from them, subject to any rights you may have under applicable consumer or other laws.

24. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our business, Services, policies, technology or legal obligations.

The latest version will be published on this page with an updated "Last updated" date.

Where required by law, we will provide appropriate notice of material changes.

Your continued use of our Services after updated Terms take effect constitutes acceptance of those Terms to the extent permitted by law.

25. CONTACT US

If you have questions about these Terms of Service, please contact:

Healthy Harmonies
3 Red Gum Court
Urraween QLD 4655
Australia

Email: healthyharmoniesau@gmail.com