Shipping policy
Last updated: 9 September 2026
At Healthy Harmonies, we want receiving your order to be simple and straightforward. This Shipping Policy explains how we process, dispatch and deliver orders placed through our online store.
Please review the information below before placing your order.
1. ORDER PROCESSING
Orders are generally processed and dispatched within 1–3 business days after your order has been successfully placed and payment has been confirmed.
Business days are Monday to Friday, excluding Australian public holidays.
Please note that the 1–3 business day timeframe refers to order processing and dispatch only. Delivery time begins after your order has been dispatched and will depend on the shipping service and destination.
During busy periods, promotions, product launches or holiday periods, processing may occasionally take a little longer than usual. If there is a significant delay with your order, we will aim to keep you informed.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where tracking is available.
2. SHIPPING WITHIN AUSTRALIA
We ship orders throughout Australia using Australia Post and/or other trusted delivery providers where appropriate.
Available shipping methods and applicable shipping charges will be displayed at checkout based on your delivery address, order and available delivery services.
Any delivery timeframe displayed at checkout or communicated after your purchase is an estimate only, unless expressly stated otherwise.
Delivery times may vary depending on your location, the carrier, public holidays, weather conditions and other circumstances outside our reasonable control.
Regional and remote locations may require additional delivery time.
3. EXPRESS SHIPPING
Where available, Express Shipping may be offered at checkout.
Choosing Express Shipping generally means your parcel will use an express delivery service after it has been dispatched. It does not necessarily mean your order will be processed or dispatched on the same day.
Express delivery timeframes are estimates provided by the relevant carrier and may vary depending on your location and circumstances outside our reasonable control.
4. SHIPPING COSTS
Shipping costs are calculated and displayed at checkout before you complete your purchase.
The amount may depend on factors such as your delivery location, the size or weight of your order, the products purchased and the shipping service selected.
If we offer free shipping or a shipping promotion, any applicable minimum spend, geographic restrictions or other conditions will be displayed on our website or as part of the relevant promotion.
5. ORDER TRACKING
Where tracking is available, you will receive tracking information once your order has been dispatched.
Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.
Once your parcel is with the carrier, you can use the tracking information provided to follow its delivery progress.
If your tracking information has not updated for an extended period or you believe there may be an issue with your delivery, please contact us and we will assist where reasonably possible.
6. DELIVERY ADDRESSES
Please ensure that your shipping address is complete and accurate before submitting your order.
Healthy Harmonies is not responsible for delivery issues caused by incorrect or incomplete address information supplied by the customer, except to the extent required by applicable law.
If you notice an error in your shipping address, please contact us as soon as possible at healthyharmoniesau@gmail.com.
If your order has not yet been dispatched, we will do our best to update the address. However, we cannot guarantee that changes can be made once processing or fulfilment has begun.
Once an order has been dispatched, we may be unable to redirect it.
7. AUTHORITY TO LEAVE AND SAFE DROP
Depending on the delivery service and carrier, your parcel may be eligible for safe drop, authority to leave or another delivery option.
Where you provide delivery instructions or authorise a carrier to leave your parcel in a particular location, the carrier's applicable terms and conditions may also apply.
We recommend selecting a secure delivery location whenever possible.
8. MISSED DELIVERIES
If nobody is available to receive your parcel, the carrier may leave the parcel in a safe location where authorised, redirect it to a collection point or post office, attempt redelivery, or provide instructions for arranging collection or redelivery.
Please follow the instructions provided by the carrier.
9. DELAYED ORDERS
Although we aim to have orders delivered promptly, delivery delays can occasionally occur.
Delays may result from carrier network disruptions, severe weather, natural disasters, public holidays, peak shopping periods, incorrect or incomplete delivery information, customs processing for international orders, or other circumstances outside our reasonable control.
If your parcel appears significantly delayed, please check your tracking information first.
If you still require assistance, contact us at healthyharmoniesau@gmail.com and we will help investigate the delivery with the carrier where appropriate.
10. LOST OR MISSING PARCELS
If your tracking indicates that your parcel has not been delivered within a reasonable period, please contact us so we can investigate with the relevant carrier.
If tracking shows your parcel as delivered but you cannot locate it, we recommend first checking around the delivery location, any safe-drop locations, with other members of your household, with neighbours where appropriate, and reviewing any delivery notification provided by the carrier.
If you still cannot locate the parcel, please contact us.
We will work with you and the carrier to investigate the delivery and determine the appropriate next steps.
Nothing in this section limits any rights or remedies available to you under the Australian Consumer Law or other applicable law.
11. DAMAGED PARCELS
If your order arrives damaged, please contact us as soon as reasonably possible after delivery.
Please include your order number, a description of the issue, photographs of the damaged product and photographs of the packaging where relevant.
This information helps us assess the issue and, where necessary, raise a claim with the delivery provider.
Your rights regarding faulty or damaged products are also subject to our Refund Policy and any rights available under the Australian Consumer Law.
12. RETURNED TO SENDER
A parcel may be returned to Healthy Harmonies if the delivery address provided was incorrect or incomplete, delivery was repeatedly unsuccessful, the parcel was not collected within the required timeframe, or the carrier was otherwise unable to complete delivery.
If your parcel is returned to us, please contact us so we can determine the appropriate next step.
Where the return occurred because of incorrect information provided by the customer or failure to collect the parcel, additional shipping charges may apply if you request that the order be resent.
This does not affect your rights where the delivery problem was caused by Healthy Harmonies, the carrier acting on our behalf, or where applicable consumer law provides otherwise.
13. INTERNATIONAL SHIPPING
Where international shipping is available, available destinations and shipping options will be displayed at checkout.
International delivery times vary depending on the destination, carrier and customs processing.
International orders may also be subject to import duties, taxes, customs charges or other fees imposed by the destination country.
Unless otherwise stated at checkout or required by applicable law, these charges are not included in the product price or shipping charge and are the responsibility of the recipient.
Healthy Harmonies does not control customs processing times or charges imposed by overseas authorities.
Customers are responsible for ensuring that products ordered from Healthy Harmonies can lawfully be imported into their destination country.
14. PRE-ORDERS AND BACKORDERS
If a product is offered as a pre-order or backorder, the estimated dispatch timeframe will be communicated on the relevant product page or during the purchasing process where possible.
If your order contains both in-stock and pre-order items, your order may be shipped together once all products are available unless otherwise stated.
Estimated availability and dispatch dates for pre-order products may change due to circumstances outside our reasonable control.
If a significant delay occurs, we will aim to communicate updated information where appropriate.
15. CHANGES OR CANCELLATIONS
If you need to change or cancel an order, please contact us as soon as possible at healthyharmoniesau@gmail.com.
We will do our best to accommodate your request if your order has not yet entered processing or been dispatched.
However, we cannot guarantee that an order can be changed or cancelled once fulfilment has begun.
Any refunds or returns will be handled in accordance with our Refund Policy and applicable consumer law.
16. AUSTRALIAN CONSUMER LAW
Nothing in this Shipping Policy is intended to exclude, restrict or modify any guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law.
Where there is an inconsistency between this Shipping Policy and a mandatory right available to you under applicable law, your statutory rights will apply.
17. CHANGES TO THIS SHIPPING POLICY
We may update this Shipping Policy from time to time to reflect changes to our delivery services, carriers, business practices or legal requirements.
The latest version will be published on this page with the updated date shown at the top.
18. CONTACT US
If you have questions about shipping or need assistance with an order, please contact:
Healthy Harmonies
3 Red Gum Court
Urraween QLD 4655
Australia
Email: healthyharmoniesau@gmail.com
When contacting us about an existing order, please include your order number so we can assist you more efficiently.