Privacy policy

Last updated: 9 September 2026

At Healthy Harmonies, we value your privacy and are committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how Healthy Harmonies ("we", "us" or "our") collects, uses, stores and shares your personal information when you visit our website, purchase our products, contact us, subscribe to our communications, or otherwise interact with our services.

Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and services to you.

By using our website or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT

The personal information we collect depends on how you interact with Healthy Harmonies.

This may include:

  • Contact information, such as your name, email address, telephone number, billing address and shipping address.

  • Order and transaction information, including products purchased, order history, returns, exchanges, cancellations and payment status.

  • Payment information, which may include payment method and transaction details. Payments are processed through Shopify and/or third-party payment providers, and we generally do not directly store complete payment card details.

  • Account information, if you create an account with us, including login details, preferences and account settings.

  • Communications, including information you provide when contacting us by email, through our website, social media, customer support or other communication channels.

  • Marketing preferences, including whether you have subscribed to our emails or other promotional communications.

  • Device and technical information, such as your IP address, browser type, device information and other online identifiers.

  • Website usage information, including how you interact with our website, the pages and products you view, items added to your cart and other browsing activity.

We only collect personal information that is reasonably necessary for operating our business, providing our products and services, improving your experience, and meeting our legal obligations.

2. HOW WE COLLECT YOUR INFORMATION

We may collect personal information:

  • directly from you when you place an order, create an account, subscribe to our communications, complete a form or contact us;

  • automatically when you browse or interact with our website, including through cookies and similar technologies;

  • through Shopify and other service providers that help us operate our website and fulfil orders;

  • from payment processors, delivery and fulfilment providers;

  • from advertising, analytics and marketing platforms where permitted; and

  • from other third parties where you have authorised the disclosure or where permitted by law.

3. HOW WE USE YOUR PERSONAL INFORMATION

We may use your personal information to:

Process and fulfil your orders

This includes processing transactions, confirming purchases, arranging shipping, providing order updates, managing returns or exchanges and responding to questions about your order.

Provide customer support

We may use your information to respond to enquiries, resolve issues and provide assistance with our products and services.

Operate and improve our website

We may analyse how customers use our website so that we can improve its functionality, content, products and overall shopping experience.

Personalise your experience

Where appropriate, we may use information about your interactions with our store to show relevant products, recommendations or content.

Marketing and communications

Where you have subscribed or where otherwise permitted by law, we may send you information about Healthy Harmonies products, offers, news and other updates.

You can unsubscribe from promotional emails at any time by selecting the unsubscribe link included in those emails.

You may still receive transactional communications relating to purchases, deliveries, account activity or customer service even if you unsubscribe from marketing.

Advertising and analytics

We may use advertising and analytics technologies to understand the effectiveness of our website and marketing and, where permitted, provide advertising that may be more relevant to you.

Security and fraud prevention

We may process information to help identify fraudulent, malicious or unauthorised activity and to protect Healthy Harmonies, our customers and our website.

Legal and regulatory requirements

We may use or retain personal information where reasonably necessary to comply with applicable laws, respond to lawful requests, resolve disputes, enforce our terms or protect our legal rights.

4. COOKIES AND SIMILAR TECHNOLOGIES

Our website uses cookies and similar technologies to help the website function, remember your preferences, understand how visitors use the website and support analytics and advertising.

Some cookies are necessary for our Shopify store to operate correctly, while others may be used for analytics, personalisation or marketing.

Depending on your location and applicable law, you may be able to manage certain cookie and privacy preferences through the options provided on our website or through your browser settings.

Disabling certain cookies may affect how some parts of our website function.

5. MARKETING AND ADVERTISING

We may work with marketing and advertising platforms to help us promote Healthy Harmonies and understand the performance of our advertising.

These services may use cookies, pixels or similar technologies to collect information about how you interact with our website and advertisements.

Depending on your location, applicable privacy laws may give you the right to opt out of certain forms of targeted advertising or the sharing of information for advertising purposes.

Where required, we will obtain your consent before using information for these purposes.

6. HOW WE SHARE PERSONAL INFORMATION

We do not disclose your personal information unnecessarily.

We may share information with trusted third parties where reasonably required to operate our business, including:

  • Shopify, which hosts and supports our online store;

  • payment processors;

  • shipping, courier and fulfilment providers;

  • website hosting and technology providers;

  • customer support providers;

  • analytics providers;

  • marketing and advertising providers;

  • professional advisers such as accountants, lawyers or consultants; and

  • government, regulatory or law-enforcement authorities where required by law.

We may also disclose information in connection with a business restructure, sale, merger or transfer, subject to applicable legal requirements.

Third-party service providers may process your personal information according to their own privacy policies and applicable laws.

7. SHOPIFY

Our online store is hosted by Shopify.

Shopify collects and processes certain personal information when you visit and use our store so that it can provide its ecommerce services to us and to you.

Information submitted through our website may therefore be processed by Shopify and its service providers, including in countries outside Australia.

Shopify may also process information about your interactions with our store to provide and improve certain Shopify services and features.

For further information about how Shopify handles personal information, please refer to Shopify's Consumer Privacy Policy and Privacy Portal.

8. PAYMENT INFORMATION

Payments made through our website are processed using Shopify and/or supported third-party payment providers.

Depending on the payment method you choose, your payment information may be provided directly to the relevant payment provider.

Healthy Harmonies does not generally receive or store your complete credit or debit card details.

Payment providers process your information according to their own terms and privacy policies.

9. INTERNATIONAL DATA TRANSFERS

Some of the service providers we use, including Shopify and other technology, payment, analytics and marketing providers, may process or store personal information outside Australia.

As a result, your information may be transferred to or processed in countries with privacy laws that differ from those in Australia.

Where applicable, we and our service providers take appropriate measures to protect personal information transferred internationally in accordance with relevant privacy laws.

10. DATA SECURITY

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

We also rely on reputable service providers, including Shopify, to maintain appropriate technical and organisational security measures.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Please avoid sending sensitive or confidential information through unsecured communication channels.

11. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to:

  • fulfil and maintain records of transactions;

  • provide customer support;

  • meet accounting, tax and legal requirements;

  • resolve disputes;

  • prevent fraud; and

  • enforce our agreements and policies.

The exact retention period may vary depending on the type of information and applicable legal requirements.

12. YOUR PRIVACY RIGHTS

Depending on where you live and the laws that apply to you, you may have rights regarding your personal information.

These may include the right to:

  • request access to personal information we hold about you;

  • request correction of inaccurate or incomplete information;

  • request deletion of certain personal information where legally applicable;

  • object to or restrict certain processing;

  • withdraw consent where processing is based on consent;

  • request a portable copy of certain information where applicable; and

  • opt out of certain marketing or targeted advertising activities.

These rights are not absolute and may be subject to legal exceptions.

We may need to verify your identity before completing a privacy request.

To make a privacy request, please contact us using the details at the end of this Privacy Policy.

13. AUSTRALIAN CUSTOMERS

Healthy Harmonies is based in Australia.

We aim to handle personal information in accordance with applicable Australian privacy requirements, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply to our business.

You may contact us if you have questions or concerns about how we handle your personal information.

If you are not satisfied with our response and applicable Australian privacy law gives you the right to do so, you may also be entitled to contact the Office of the Australian Information Commissioner (OAIC).

14. CUSTOMERS OUTSIDE AUSTRALIA

If you access our website from outside Australia, additional privacy rights may apply depending on your location.

For example, individuals in the European Economic Area or United Kingdom may have rights concerning access, correction, deletion, portability, restriction, objection and withdrawal of consent, subject to applicable law.

Residents of certain US states or other jurisdictions may also have additional rights concerning the collection, use, sharing or processing of their personal information.

We will respond to valid privacy requests in accordance with the laws applicable to us.

15. CHILDREN'S PRIVACY

Our website and services are intended for adults purchasing Healthy Harmonies products and are not directed towards children.

We do not knowingly collect personal information directly from children where doing so would be prohibited by applicable law.

If you believe a child has provided personal information to us without appropriate authorisation, please contact us so we can review the matter and take appropriate action.

16. THIRD-PARTY WEBSITES

Our website may contain links to websites, platforms or services operated by third parties.

Once you leave our website, the privacy practices of those third parties apply. Healthy Harmonies is not responsible for the privacy, security, accuracy or content of third-party websites or services.

We recommend reviewing the relevant privacy policy before providing personal information to a third party.

17. COMPLAINTS

If you have a concern or complaint regarding how we have handled your personal information, please contact us using the details below.

We will review your concern and aim to respond within a reasonable timeframe.

Depending on where you live and the privacy laws applicable to you, you may also have the right to lodge a complaint with the relevant privacy or data protection authority.

18. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, website, technologies, service providers, legal obligations or privacy practices.

When we make changes, we will publish the updated Privacy Policy on this website and revise the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically.

19. CONTACT US

If you have questions about this Privacy Policy, would like to make a privacy request, or have concerns about how your personal information has been handled, please contact:

Healthy Harmonies
3 Red Gum Court
Urraween QLD 4655
Australia

Email: healthyharmoniesau@gmail.com

For applicable privacy laws where Healthy Harmonies acts as the organisation responsible for determining how your personal information is handled, Healthy Harmonies is the relevant data controller or responsible entity.