Refund policy

Last updated: 9 September 2026

At Healthy Harmonies, we want you to feel confident when shopping with us. If something isn't quite right with your order, we're here to help.

This Returns & Refund Policy explains our process for returns, exchanges, damaged or faulty products, and refunds.

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

1. CHANGE-OF-MIND RETURNS

If you change your mind about a purchase, you may request a return within 30 days of receiving your order.

To be eligible for a change-of-mind return, the product must:

  • be unused and in its original condition;

  • show no signs of wear, damage or misuse;

  • include all original packaging, accessories and components supplied with the product; and

  • be accompanied by proof of purchase or your Healthy Harmonies order number.

Please contact us at healthyharmoniesau@gmail.com before returning any product.

Returns sent to us without first contacting Healthy Harmonies may experience delays in processing.

2. ITEMS THAT CANNOT BE RETURNED FOR CHANGE OF MIND

For hygiene, safety or other reasonable reasons, certain products may not be eligible for change-of-mind returns once opened, used or removed from their original packaging.

We may also be unable to accept change-of-mind returns for:

  • personalised or customised products;

  • gift cards;

  • clearance or final-sale products where clearly identified as such before purchase; and

  • products that have been used, damaged, altered or are missing original components or packaging.

These exclusions apply to change-of-mind returns only.

They do not affect any rights you may have if a product is faulty, damaged, incorrectly supplied or otherwise fails to meet a consumer guarantee under Australian Consumer Law.

3. FAULTY, DAMAGED OR INCORRECT PRODUCTS

If your product arrives damaged, is faulty, or you receive an incorrect product, please contact us as soon as reasonably possible at healthyharmoniesau@gmail.com.

Please provide:

  • your order number;

  • a brief description of the issue;

  • photographs or video showing the issue where reasonably possible; and

  • photographs of the packaging if the product was damaged during delivery.

This helps us assess the issue and resolve it as efficiently as possible.

Depending on the circumstances and your rights under Australian Consumer Law, an appropriate remedy may include a repair, replacement, refund or another suitable resolution.

If the problem constitutes a major failure under Australian Consumer Law, you may be entitled to choose a refund or replacement in accordance with your statutory rights.

4. HOW TO REQUEST A RETURN

Before sending an item back to us, please contact:

healthyharmoniesau@gmail.com

Include your:

  • name;

  • order number;

  • product you would like to return; and

  • reason for the return.

If applicable, we will provide instructions on where and how to return your product.

Please do not send products back without first contacting us, as this may delay the processing of your return.

5. RETURN SHIPPING COSTS

For an approved change-of-mind return, the customer is generally responsible for the cost of returning the product to Healthy Harmonies.

Original shipping charges are generally not refundable for change-of-mind returns unless otherwise agreed by Healthy Harmonies.

We recommend using a tracked shipping service when returning products, as we cannot confirm receipt of a return until it reaches us.

If a return is required because a product is faulty, damaged, incorrectly supplied or otherwise fails to comply with an applicable consumer guarantee, Healthy Harmonies will handle reasonable return shipping costs where required by Australian Consumer Law.

6. INSPECTION OF RETURNS

Once we receive your returned product, we will inspect it to confirm that it meets the applicable return conditions.

For change-of-mind returns, products that show signs of use, wear, damage, alteration, missing components or otherwise do not meet the eligibility requirements may not qualify for a refund.

We will contact you if there is an issue with your return.

This section does not limit your rights regarding faulty products or other rights available under Australian Consumer Law.

7. REFUNDS

Once an eligible return has been received, inspected and approved, we will process your refund to your original payment method.

Please allow time for the refund to appear in your account after it has been processed. Processing times vary depending on your bank, card issuer, PayPal or other payment provider and are outside Healthy Harmonies' control.

We will notify you when your refund has been processed.

For approved change-of-mind returns, the refund generally covers the purchase price of the returned product and does not include original shipping charges or return shipping costs.

Where a refund is provided because of a faulty, damaged or incorrectly supplied product, your refund will be handled in accordance with your rights under Australian Consumer Law.

8. EXCHANGES

If you would like to exchange an eligible product, please contact us at healthyharmoniesau@gmail.com.

Exchange requests are subject to product availability.

If the replacement product is unavailable, we may offer an alternative product, store credit or refund where appropriate and agreed.

For change-of-mind exchanges, customers may be responsible for applicable return and re-delivery shipping costs.

This does not affect your rights where an exchange or replacement is provided as a remedy under Australian Consumer Law.

9. SALE AND CLEARANCE ITEMS

Unless otherwise stated, sale items may be returned under the same conditions as other products.

Products specifically identified as Final Sale or non-returnable before purchase cannot generally be returned because of a change of mind.

However, sale, clearance and final-sale products remain covered by applicable consumer guarantees.

A discounted price does not remove your rights if a product is faulty or otherwise fails to meet an applicable consumer guarantee.

10. GIFT CARDS

Healthy Harmonies gift cards are generally not refundable or redeemable for cash because of a change of mind, except where required by law.

Purchases made using a gift card remain subject to this Returns & Refund Policy.

Where a refund is approved for a purchase originally paid using a gift card, the refund may be returned to the original gift card or provided using another appropriate method depending on the circumstances and applicable law.

11. ORDER CANCELLATIONS

If you need to cancel an order, please contact us at healthyharmoniesau@gmail.com as soon as possible.

Because orders are generally processed and dispatched within 1–3 business days, we recommend contacting us promptly.

We will do our best to accommodate cancellation requests before fulfilment begins, but we cannot guarantee that an order can be cancelled once it has entered processing or has been dispatched.

If your order has already been dispatched, you may need to follow the applicable return process after receiving it.

12. LOST OR DAMAGED DURING RETURN SHIPPING

For change-of-mind returns arranged by the customer, we recommend using a tracked shipping service and keeping proof of postage until your return has been completed.

Healthy Harmonies cannot process a returned product until it has been received.

If Healthy Harmonies provides a return label or arranges return shipping for a faulty, damaged or incorrectly supplied product, we will provide the relevant return instructions.

13. AUSTRALIAN CONSUMER LAW

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Under Australian Consumer Law, consumers may be entitled to remedies where goods:

  • are faulty or defective;

  • are not of acceptable quality;

  • do not match their description;

  • are not fit for a disclosed purpose; or

  • otherwise fail to meet an applicable consumer guarantee.

The remedy available will depend on the circumstances and whether the failure is major or minor.

Nothing in this policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

Your rights under Australian Consumer Law exist in addition to the change-of-mind return options voluntarily provided by Healthy Harmonies under this policy.

14. RETURNS FROM OUTSIDE AUSTRALIA

If you are returning an order from outside Australia, please contact us before sending the product.

Customers requesting an international change-of-mind return are generally responsible for return shipping costs and any associated customs or handling charges.

Please clearly follow the return instructions we provide to help avoid unnecessary customs charges or delays.

Where a return relates to a faulty or non-compliant product, we will handle the matter in accordance with applicable consumer laws.

15. CHANGES TO THIS POLICY

We may update this Returns & Refund Policy from time to time to reflect changes to our products, business practices or legal requirements.

The latest version will be published on this page with the updated date shown at the top.

16. CONTACT US

If you have questions about a return, exchange or refund, please contact:

Healthy Harmonies
3 Red Gum Court
Urraween QLD 4655
Australia

Email: healthyharmoniesau@gmail.com

When contacting us about an order, please include your order number so we can assist you as efficiently as possible.